Customer Care Form
Our Quality Commitment
We are sorry that your purchase did not meet your expectations. Due to the regulations around cannabis, we are unable to accept returns on cannabis products without a recall being issued. We pride ourselves on carrying quality products in our stores from reputable licensed cannabis producers. Any concerns about quality, packaging, weight, or other issues impacting product are tracked so that we can communicate them to the Liquor, Gaming, and Cannabis Authority to investigate further. We also communicate these concerns directly to the producer of the product, and to Health Canada where applicable.
The form below asks for your contact details, details of your purchase, and details of your concern. This information will be used only to track your concern and to enable us to follow up with you directly or have the licensed producer respond to you directly. This information will never be sold, shared, or otherwise used for marketing purposes. It is requested only so that we can connect back with you to resolve the issue. If you prefer not to be contacted, you may still share your issue below with the understanding that we will address it with the relevant parties but will not provide your information for follow up.
Thank you for taking the time to bring your concern to our attention.